How can we help?

Go to My Page → Bookings, select the booking, and click "Cancel". Refunds depend on how far in advance you cancel: 100% refund if 60+ days before, 50% if 30+ days before, no refund after that (except for documented emergencies). Refunds appear in 5–10 business days on your original payment method.

Check your spam/junk folder first, then verify the email on your account is correct in My Page. Still missing? Email ddong2@madeinpeople.co.kr with your booking ID and we'll resend it.

Yes — contact us at least 14 days before your experience and we'll do our best to move you to another date. For free changes, see our refund policy.

Many nationalities can enter Korea visa-free for short stays (90 days for most Western countries). Always confirm with your local Korean embassy. For longer stays or work-study camps we issue an invitation letter on request.

Try a different card or use Toss Pay/PayPal. Most declines come from international transaction blocks — call your card issuer to enable Korea purchases. Contact us if it keeps failing.

K-Buddies are local Koreans who match with travelers for friendship and language exchange. After booking a long-stay experience you'll be matched 7 days before arrival. Most K-Buddy pairs stay in touch a year later.

Yes — you can add up to 6 participants per booking. Group discounts apply at checkout.

Each experience page lists exactly what's included (meals, transport, materials, translation). Flights, insurance, and personal spending are not included unless explicitly mentioned.

Host details and a chat thread open 7 days before your experience. You can message them directly from My Page. Hosts respond within 24 hours.

Documented medical emergencies, family bereavement, and visa rejections qualify for full refunds regardless of timing. See our refund policy for the full list.